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Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at The LEGO Group.

“You will be the driving force of creating outstanding products & experiences that will make children and fans all over the world come to visit our website“
Aufgaben

Are you ready to inspire your LEGO® store team to deliver inspirational guest experiences and build the LEGO®brand?

Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

Core Responsibilities

• Be a role model in store for guest experience and a true Ambassador for the LEGO Brand : spending 80% of your time right on the shop floor, ensure the execution of our service model, strive to complete all monthly mystery shops, maximize repeat business by creating NPS promoters, inspire store staff to consistently deliver exceptional branded experiences
• Lead, inspire and develop teams for continued success : recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training
• Drive Store results : meet and exceed Key Performance Indicators, deal with uncertainty, monitor business processes, maintain impeccable merchandising and cleanliness standards and maximize efficiency and profit by maintaining sound operational practices
• Build rapport and a collaborative environment within the store and with LEGO group stakeholders on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety), HR…
This list of responsibilities is not exhaustive and you will be expected to carry out any other related duty as required by the District Manager



Profil

Do you have what it takes?

• Bachelor degree – nice to have
• Proven, successful management experience in a retail environment
• Financial awareness
o Point of Sale systems
o Loss prevention and cash management
o Scheduling and payroll management
• People management :
o Recruitment, selection and training
o Performance reviews, grievance
• Space management and visual merchandising expertise
• Effective organizational, verbal and written communication skills, conflict resolution skills
• Demonstrated computer proficiency
• Experience managing varied Stakeholders across departments
• Excellent communication in both German and English
Wir bieten

Play your part in our team succeeding

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.